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Terms & Conditions

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Terms & Conditions

Last updated: 1st December, 2025

Welcome to Tigerpea Art (“Site”). These Terms & Conditions (“Terms”) govern your use of this Site and any purchases you make. By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the Site.

1. About Me

This Site is operated by:

Name: Shirley Puiyan Cheung
Location: United Kingdom
Email: [email protected]

2. Use of the Website

You agree to use this Site in a lawful manner and not to:

  • Violate any applicable UK laws
  • Interfere with or disrupt the Site
  • Attempt to access restricted features or servers
  • Upload malicious code or harmful materials

I reserve the right to suspend or terminate access for any misuse.

3. Products & Services

I offer products for sale through WooCommerce. I make reasonable efforts to ensure product descriptions, images, and pricing are accurate. However:

  • Colours and appearance may vary due to screen settings
  • Errors or omissions may occur
  • I reserve the right to update or discontinue products at any time

If pricing or information errors occur, I may cancel or amend an order after notifying you.

4. Orders & Payments

4.1 Making an Order

When you place an order, you are making an offer to purchase. I will confirm acceptance via email.

4.2 Payment Processing

Payments are processed securely through third-party providers such as:

  • Stripe
  • PayPal
  • WooCommerce Payments

I do not store or have access to your full payment information.

4.3 Refusal of Order

I may refuse or cancel orders for reasons including:

  • Product unavailability
  • Pricing errors
  • Fraud prevention
  • Delivery restrictions

5. Pricing & Taxes

All prices are shown in GBP (£) and include applicable UK taxes unless stated otherwise.

Shipping costs are included in the price.

I may change prices at any time, but these changes do not affect orders already confirmed.

6. Shipping & Delivery

Shipping times vary depending on your location and the shipping method selected.

I am not responsible for delays caused by:

  • Postal or courier services
  • Customs processes
  • Circumstances beyond my control

Delivery estimates are guidelines, not guarantees.

7. Returns, Refunds & Cancellations

7.1 Your Right to Cancel (UK Consumers)

Under UK consumer law, you may cancel most online purchases within 14 days of receiving your goods.
This does not apply to:

  • Digital products once downloaded
  • Custom or personalised items
  • Perishable goods
  • Items opened for hygiene reasons (e.g., cosmetics)

7.2 Returns Process

To request a return or refund, contact me at [Your Email].

Returned products must:

  • Be unused and in original condition
  • Include all packaging
  • Be returned at your cost (unless faulty)

7.3 Faulty or Damaged Goods

If an item arrives damaged or defective, contact me within 30 days and I will repair, replace, or refund it in accordance with UK consumer rights.

8. Digital Products (if applicable)

If you offer downloads or digital content, include this section:

You will receive access to digital content immediately after purchase.
By completing payment, you consent to the early download and waive your 14-day cooling-off period.

Digital products are non-refundable unless faulty or inaccessible.

9. Newsletter & Email Communications

By subscribing to my newsletter (via Mailchimp), you agree to receive marketing communications.
You can unsubscribe at any time via:

  • The “unsubscribe” link in any email
  • Contacting me directly

10. User Accounts (if applicable)

You are responsible for:

  • Keeping your account details secure
  • Ensuring all information is accurate and current
  • All activity under your login credentials

I may suspend accounts that violate these Terms.

11. Intellectual Property

All content on this Site—including images, text, branding, graphics, and design—is owned by me or used under licence.

You may not:

  • Copy, reproduce, or distribute any content
  • Use my content for commercial purposes
  • Claim ownership of any materials

Without prior written permission.

12. Links to Third-Party Sites

This Site may contain links to third-party websites such as payment gateways or analytics services.
I am not responsible for:

  • Their content
  • Their privacy practices
  • Any loss or damage caused by using them

13. Liability

To the extent permitted by law, I do not accept liability for:

  • Losses not caused by my breach
  • Business losses (e.g., lost profits or contracts)
  • Technical issues beyond my control
  • Indirect or consequential losses

Nothing in these Terms excludes liability for:

  • Fraud
  • Fraudulent misrepresentation
  • Death or personal injury resulting from negligence
  • Consumer rights under UK law

14. Privacy & Data Protection

Your personal information is handled in accordance with the Privacy Policy, available on this Site.
By using this Site or placing an order, you consent to such processing.

15. Changes to These Terms

I may update these Terms from time to time.
Changes will be posted on this page with an updated “Last updated” date.
Continued use of the Site indicates acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have any questions about these Terms, please contact:

Email: [email protected]
Name: Shirley Puiyan Cheung
United Kingdom

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